All of our pieces are custom made within 3-7 business days of placing the order. All orders are made for the stated size unless otherwise agreed upon beforehand. Bella Leaf Boutique is not responsible for inaccurate measurements and relies solely on the information provided by the customer.
Please take a moment to accurately measure your wrist before ordering. It's best to get the size correct the first time. I do charge a resizing fee of $15 that includes shipping both ways. Resizing means remaking the piece.
*Please use a thin string or floss to wrap around your wrist. Butt the ends up precisely then cut or mark the string with no gap, overlap or slack. Every 1/8th of an inch off can result in a poor fit. Then place it on a ruler for your precise measurement. A thin (1cm) soft cloth measuring tape works too. A thick soft tape is not recommended.
Bella leaf Boutique items are hand-made by our artisans – each unit inevitably reflects inherent uniqueness. Customers can expect that no two items will look exactly the same or as pictured in showcase photos.
Great effort is expended on packaging design intended to protect product during shipping and handling. In the rare event damaged, defective or incorrect items are received, Bella Leaf Boutique will exchange the product with new product. Bella Leaf Boutique asks that any damage be reported within 30 days of receipt.
To ensure proper replacement, please be sure to include photographic evidence of all damaged items and original packing slip. If there is a defect in the product such as a broken band we will replace the piece. Please email us at Guarantee@BellaLeafBoutique.com with your order number and a photo of your defective product and we will replace immediately. This “defect” is only for broken and wrong product. Preference for bead size, coloring or alignment is not considered defective.
Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your wrist measurement and style choice before placing order.
Returns for reasons other than defect or damage – including refusals, no longer needed, and/or cancellations while in transit will not be accepted. Returns must be received within 30 calendar days or the return authorization will be canceled.
Bella Leaf Boutique does not cover shipping costs for returned items or refund for original shipping cost.